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Terms & conditions

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Working with NT-Design

Agreement of terms & conditions

All work carried out by NT-Design is subject to the following terms & conditions. By instructing NT-Design to carry out any work, you (the client) agree to the following terms and conditions.

Provision of Materials & Copyright

All material supplied to NT-Design for inclusion in websites, printed material or any other media must be permitted for use by the owner of the copyright of such material. This includes photography, illustrations, music, text, videos and any other media required to be included. NT-Design can source royalty free media on behalf of clients if required or advise on sources for obtaining this media. Under no circumstances should material be supplied to NT-Design without the necessary permission for use within any work we carry out on your behalf. NT-Design reserve the right to reject content which we believe has not been sourced via the correct channels and licensed accordingly. By agreeing to these terms & conditions you agree to indemnify NT-Design from any claim which arises regarding the use of material with which you supply us. We reserve the right to use any artwork or printing we produce for the purposes of promoting our services unless you request otherwise in writing.

Printed material

For all printed material we require sign off for artwork ahead of printing. Once a client has approved artwork for print, our printers will be instructed to proceed. If changes are requested after this point we will attempt to make the correction ahead of the print process commencing but this cannot be guaranteed and may incur a cost from our printers to setup new printing plates to accommodate the changes. All costs will be the responsibility of the client if artwork has previously been approved for print. Print will only commence once these costs have been covered. Upon sign off of artwork and print commencing, NT-Design will under no circumstances accept responsibility for any errors, mistakes, spelling or other issues raised by the client. Every effort will be made to obtain the best possible colour reproduction on customer's work but because of the nature of the processes involved, NT-Design cannot guarantee an exact match in colour.


Upon completion and sign off of by the client, websites will become the responsibility of the client to update and maintain, unless otherwise agreed with NT-Design. NT-Design will be happy to support clients in website updates (content and platform updates e.g. Wordpress) at our standard hourly rate providing resources are available. NT-Design makes no guarantees on turnaround times or commitments to updating sites or resolving any issues that may occur post launch, but we will of course aim to help and support as soon as possible.

For Wordpress websites, we will offer the client the option to have the website automatically update with any Wordpress updates which will provide the best levels of security and functionality. However we accept no responsibility on the stability or compatibility of updates given the nature of the Wordpress platform. The client can also chose to manually apply updates when required, however there may be a risk to the website security if any security updates are not applied promptly after release.

NT-Design will offer Wordpress clients the option to use 2FA (two factor authentication) to login to their website and provide extra security. A selection of emergency recover codes will be issued to the client to keep safe. However, if the client should lose the ability to login (e.g. changes a phone that was used to authorise 2FA) and/or does not have access to emergency recovery codes - the client understands that access to edit/update the site will cease to be available. NT-Design will also be unable to access unless the client has prior agreed for NT-Design to retain an Admin login to the website with 2FA post the launch of the website.

2FA is a recommended security option, but using strong passwords is a must at all times to keep your Wordpress site safe.

NT-Design will offer clients the option to setup automated backups of Wordpress sites which will be sent to the web server and an external location such as the clients drop-box account. We highly recommend this option is taken to ensure a recent backup is always available if needed.

During the build of your website (if we are updating an existing site), there will be periods of time where the website may not be available to the public. We will aim to minimise these periods and advise clients on when they may occur as best we can.

Website server up-time will not be a responsibility of NT-Design but will sit with the chosen hosting company.



All quotes for work are valid for thirty (30) days, after which time all proposed work will have to be re-quoted. We take no responsibility for a re-quoted price differing from an original quote.

Illegal Matter

NT-Design reserves the right not to print or use any matter deemed illegal or offensive, or which may be an infringement of the proprietary or other rights of any third party.


Cookies and your privacy

What are cookies?

Cookies ares small packets of information saved to your computer when you browse a website. They then communicate with the website to assist your experience on the site or provide data to site owners on your interactions with the site (known as analytics). These data packets can also store information such as which items you have added to a shopping cart, or to remember if you have logged into a site for example.

An EU cookie law states that websites should advise visitors of any cookies in use and gain consent to use these (unless they provide essential support to the site, i.e. the ability to add products to a shopping cart, in which case consent is not required).

For further information on cookies see

For further information on the EU law see

What cookies do we use?

We use Google Analytic tracking code to monitor visitor engagement with our site. Currently any interaction with our site will trigger Google to deploy a cookie(s) to your computer and track your progress through our site. For more information on Google Analytics and the cookies used by the system please see

For more information on Google Analytics and EU Cookie law see

What do we do with your data?

The Google Analytic data collected by this site is available to us via the Google Analytics platform, this provides us with information on how customers engage with our site. This data is anonymous to us and simply provides us with data to help improve our site in the future.


General Data Protection Regulation (GDPR)

By contacting NT-Design via email we will obtain information about you including your name and email address. This information is used to communicate with clients regarding any projects or commissioned work that is agreed with NT-Design.

All email correspondence with clients is archived to enable us to provide a smoother service for future works (e.g. not needing to request information again from clients). We also maintain the archive to act as a record of authorisation from clients to proceed with work, send artwork to print, publish content onto websites etc in case of any dispute.

We do not use information obtained in communicating with clients to market our services, or pass any data to 3rd parties. The data is purely used to offer the best service we can to clients.

Upon generating invoices for clients we may request a postal address (particularly for businesses) which will then be included within the invoice and saved as part of our accounting records.

If you would like information on the data we hold, including requests the remove this data then please contact us.

Last updated October 2021


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Milton Keynes digital and print design services